QUALITY OBJECTIVES

SI Nº

Quality objectives

Method of Measurement

Frequency

Targets

References

01

Customer Satisfaction

Measurement matrix consisting of :

Feed backs

Twice the year

All Projects- Individual criteria>= 3

QD1105

Bombardier- Average >=3.3

Appreciations

NA

90% (QD1187)

Management tool

Customer survey

Production

Refer QD1184

Refer QD1184

Refer QD1184

Management tool

 

HR

Employee should clear PPR by 2nd PPR

Quarterly

100%

HR Portal

To complete recruitment of the candidates

For fresher’s-Within 25 days for 15 candidates since date of requisition.

 

For experienced candidates- Within 120 days for 15 candidates since date of requisition

Network

Issues/Incidents

Quarterly

Avg.Time: 7.5 Hours.

 

Spice works

New Requests/Installation/Implementation

Avg.Time:11.5 Hours

 

Spice works

New Joinees PC/ Resource allotment

As per request

12-48 hours maximum

Spice works

IMM

To complete the Purchase process for the requirements received

Quarterly

Within 21 days for hardware and 15 days for software from the date of reception

Spice works

Monitor supplier ratings

Half Yearly

>75%

QD1114

Software

Refer QD1184

Refer QD1184

Refer QD1184

Management tool

02

Compliance to QMS Requirements (EN9100)

Summary and trend of Non-conformities, per process, found during internal audits as a measure of the health of the QMS

Two times per year

NO Repetitive NC

QD1213

03

Development of human resources

Quality and Technical training

Before end of probation period

1st PPR: 60%

QD1250

2nd PPR:70%

People autonomous on the projects/as per the skills

Continuous process and as per requirements

QD1131

Management tool

04

Technical requirements

For Software Projects

Internal Anomalies

Monthly

Errors - 5 Major, 20 Minor

Bug - 5 Major, 20 Minor

Management tool

 

For Production

Improvements in process using Automation and development of Redprod tool

Continuous

QD1187

Management tool