QUALITY OBJECTIVES

SI Nº

Quality objectives

Method of Measurement

Frequency

Targets

References


1

Customer Satisfaction

Measurement matrix consisting of :


Feedbacks

Twice the year

All Projects- Average >=3.3 (Individual criteria>= 3)

QD1105


Bombardier - Average >=3.3


Appreciations

NA

90% (QD1187)

Management tool


Customer survey


Production

Refer QD1184

Refer QD1184

Refer QD1184

Management tool



HR

Employee should clear PPR by 2nd PPR

Quarterly

100%

HR Portal


To complete recruitment of the candidates

For fresher’s-Within 25 days for 15 candidates since date of requisition.


For experienced candidates- Within 120 days for 15 candidates since date of requisition


Network

Issues/Incidents

Quarterly

Avg.Time: 7.5 Hours.

Spice works



New Requests/Installation/Implementation

Avg.Time:11.5 Hours

Spice works



New Joinees PC/ Resource allotment

As per request

12-48 hours maximum

Spice works


IMM

To complete the Purchase process for the requirements received

Quarterly

Within 21 days for hardware and 15 days for software from the date of reception

Spice works


Monitor supplier ratings

Half Yearly

>75%

QD1114


Software

Refer QD1184

Refer QD1184

Refer QD1184

Management tool


2

Compliance to QMS Requirements (EN9100)

Summary and trend of Non-conformities, per process, found during internal audits as a measure of the health of the QMS

Two times per year

NO Repetitive NC

QD1213


3

Development of human resources

Quality and Technical training

Before end of probation period

1st PPR: 60%

QD1250


2nd PPR:70%


People autonomous on the projects/as per the skills

Continuous process and as per requirements

QD1131

Management tool


4

Technical requirements

For Software Projects

Internal Anomalies

Monthly

Errors - 5 Major, 20 Minor

Management tool


Bug - 5 Major, 20 Minor


For Production

Improvements in process using Automation and development of Redprod tool

Continuous

QD1187

Management tool